Great Customers = Great Customer Service
Below is a letter that was sent to us from one of our valued customers! We enjoy reading testimonials from our customers, it helps us to improve and provide even better customer service. As you can see below two of our customers ran into a little trouble on the highway and were led to our dealership where they were handled by our experienced service team. Each employee plays a role when a new customer walks into our dealership. Whether it’s scheduling the appointment, taking them on test drives, or simply going over payment options each and every employee in this building is dedicated to providing the best possible customer service possible.

Have a look at the customer testimonial below!
A review from a happy customer
Do not hesitate to submit an experience of your own by clicking on the link below. We love reading our customer testimonials! Leave a review of your own right here!

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The 2016 Jeep Renegade Is Here!

The all-new 2016 Jeep Renegade has made its way to our lot here in Chicopee, MA. There are many available features on the Renegade to make your life that much more convenient. Like a personalized instrument cluster, keyless entry, or even the My Sky open-air dual panel roof! If you are interested in the Jeep Renegade, we urge you to visit our website to view our inventory or stop in for a test drive!

The apple does not fall far from the tree
Jeep has held on to their style and it is working very well on the 2016 Jeep Renegade. The best part is this stylish SUV is ready to set you off on new trails for your next adventure.

There is room for that
The 2016 Jeep Renegade offers Best-in-Class interior volume. That means you can configure your seating to accommodate your friends and gear for a comfortable ride for everyone.

Two is always better than one
MY SKY Dual Panel roofThe only thing better than a sun roof is two sun roofs! You can enjoy all that and more with the available My Sky dual-panel roof. Contact your dealer for more information and availability on the My Sky dual-panel roof.

Your mobile command center
The interior of the 2016 Jeep Renegade is a crossover between modern day tech, great colors, and top of line materials to make your drive in the Renegade that much better. We like to refer to it as central command on wheels.

Check out the Jeep Renegade Trailhawk Edition!

Do not let the terrain dictate your path
No longer worry about enabling 4×4 before hitting the trails, the 2016 Jeep Renegade features a rear axle disconnect system to easily switch between two wheel and four wheel drive. This system allows a reduction in energy loss and increases fuel efficiency when the 4×4 capability is not required and enhances traction and handling when it is.

Skip the pump
Fuel efficiency is in the back of every car buyer’s mind. Thankfully the1.4L I4 Tigershark
2.4L Tigershark I4 inside the 2016 Jeep Renegade can get up to 31 hwy mpg. The 2.4L Tigershark I4 engine burns clean, offers excellent fuel efficiency and reduces emissions all while providing a quiet and smooth ride.

Parking made easy
Make parking easy as pie with available Rear Cross Path Detection and the ParkView Rear Back Up Camera. Once your Renegade is put into reverse the center console display will show you what’s directly behind your vehicle, allowing you to reverse with no doubt in your mind.

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Interior of the all new 2016 Jeep Renegade
Just how bad are pot holes for my car

It has finally started to warm up here in the valley! With all the melting of the snow and ice all of those pesky pot holes are starting to pop up. Some of them are easily avoided while others we really cannot do much about. Whether you hit every pot hole or not we want to know, how bad are pot holes for my car?

Signs of pot hole damage.New tire next to worn tire

Pot holes can cause a whole heap of damage to multiple parts of your vehicle. Hitting a rather large pot hole can damage the tire pretty badly, especially if it is worn. Tire damage is not the only thing affected by hitting a large pot hole, you must also worry about your vehicle’s wheel alignment. Alignment issues occur over time, meaning you most likely have driven over more than a few pot holes at this point. Your wheel alignment is what keeps your wheels pointing in one direction. Misaligned wheels can cause excess fuel usage, and rapid tire deterioration. Here are a few indicators that you may notice if your wheels are out of alignment:

Your vehicle sways in one direction while driving. This will feel like a maxresdefaultsmall tug on the steering wheel, almost like the vehicle is lightly drifting in one direction.
If you are driving in a straight line and your steering wheel is at an angle or a little off-center it may be time to consider a wheel alignment.
One side of the tire tread is much more worn down than the other. Unevenly worn tires are a blatant indicator of a misaligned vehicle.
Your vehicle shakes and vibrates at higher speeds.

Making sure our customers are safe on the road is one of our main focuses here at Bertera Mitsubishi in West Springfield. If your vehicle is suffering from any of these indicators then you may want to consider a wheel alignment. If you are not sure whether you need a wheel alignment or not schedule a service appointment with one of our experienced and certified technicians today!

Check out our official website.
Visit our service department.
View our new inventory!
View our pre-owned inventory!

 

 

The 2016 Nissan TITAN XD has arrived in Auburn!

The all-new 2016 Nissan TITAN XD has made its way into our showroom and on to our lot! A plethora of features are available to help you get the job done, like a 7-inch full color display, a rear seat cargo organizer, and the deep center console with laptop storage. If you are interested in the Nissan TITAN XD then come have a look for yourself or visit our website for more information! You can also view our inventory here.

Capability Is Our Middle Name
Handle even your hardest tasks with the new, strong, and rugged 2016 Nissan TITAN XD in-bed lights
design of the TITAN XD and it’s available features like LED Daytime Running Lights.

Replace Your Toolbox With The TITAN XD
This truck is designed to get the job done with ease. With available in-bed lighting and rear window lighting the TITAN XD has just replaced your on site workbench. The available in-bed boxes provide low profile lockable storage that double as coolers. You can now stay on the job longer with the new addition of a 120-volt power outlet.

A completely redesigned interior for 2016.

Innovative Interior Design
Extra cabin room was created by moving the shift level to the steering column, leaving a plethora of extra storage space and available room to stretch out. Even the placement of the glove compartment handle was considered in the design of the TITAN XD. It has been moved closer to the center of the cabin to allow the driver an easier time while reaching.

Never Sit On Cold Seats Again
2016 Nissan TITAN XD interiorAvailable heated and cooled front seating and the heated rear seats will quickly and effectively make things more comfortable for you and your passengers, while your hands get a warm treatment from the heated steering wheel.

Finding a great deal on a new Nissan TITAN XD in Auburn is easy at Bertera Nissan. At Bertera Nissan we have an excellent selection of new and used Nissan Titan’s in stock and on sale now. Whether you want to buy or lease a new Nissan Titan at Bertera Nissan we make it easy!

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FIAT 500 Goes Home FREE With This Test Driver
 
We have all test driven a car and wished we could simply drive it home and park it right in our driveway. Believe it or not that is what actually happened to Chinyere, a resident in Miami, Florida. The young lady was simply looking to test drive a new FIAT and little did she know she would experience the prank of a lifetime. Watch the video below for the full story!

The best part of the video is seeing Chinyere’s face after the test drive. She has the funniest face on after spending the last half of the test drive trying to understand the salesman in the vehicle with her. She then discovers that she is the owner of a brand new FIAT! You can tell she was excited by the pitch of her shrieks when she is informed. How would you react if you were in Chinyere’s shoes? Leave a comment below!

Here at Bertera FIAT in West Springfield we cannot promise to send you home with a brand new FIAT free of charge, but we can get you a great deal on one of our new or used vehicles in our large inventory. We are located at 657 Riverdale St. in West Springfield, Massachusetts, and have an incredible lineup of new and used vehicles for you to browse.

Our experienced and professional sales team is here to help you get into a new or used vehicle of your choice! Come give us a visit today!

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Bertera Chevrolet Body Center

BERTERA CHEVY BODY CENTER
 
BODY CENTER
Bertera Chevrolet Body Center
Does your vehicle have body damage? Perhaps you simply just want to recolor your vehicle. You can have all that and more at the Bertera Chevrolet Body Center! We are located at 1187 Thorndike St. in Palmer! The Bertera Chevrolet Body Center is your one stop shop for all of your body work needs! Come in and have your vehicle looked at by our certified and experienced technicians! Our customers deserve the best, that is why we provide them with great prices, great body work, and a great experience. Come visit us today and find out for yourself.

WHY BRING YOUR VEHICLE TO US?
 
Our experienced service team is trained to know every inch of your Bertera Chevrolet Body Centervehicle. We know you want to feel as great about your vehicle as the day you purchased it. Our team here at the Bertera Chevrolet Body Center have the skills needed to provide the best body work in the area! Come visit us today to have your vehicle looking and feeling like new.

WHAT TO EXPECT
 
Our expert service advisers will walk you through the whole process with written estimates of what is recommended to complete your repair. In addition, should you require body work to return your vehicle to it’s pre-accident glory, we have certified service technicians available to help! We will review your estimates with you and
address any questions that may come up throughout the process.
_1 CHEVY SERVICE CONTACT
 

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Bertera automotive training accidents 101
 
Fender benders are the absolute worst but being prepared for one is the exact opposite! Getting into a car accident is a scary experience, especially for new drivers. That is why it’s important to try your best to remain calm while the authorities handle the situation. Thankfully you can be prepared for the worst! Follow these simple tips to cover yourself in case of an accident.

1) Do not leave the accident.
There are no circumstances in which you should flee the scene of an accident. Should your vehicle create a safety hazard, or if you’re concerned about the safety of yourself or others, move your vehicle off the road or to a safer place. Be sure to drive extremely safe and apply your hazard lights when moving a vehicle that has been in an accident.

2) Make sure there are no injuries.
If injuries are present on anyone involved in the accident, contact an ambulance and make sure that the people involved receive proper medical attention. Unless you are qualified to perform first aid or a medical treatment do not try to do so.

3) Contact the police and follow any instructions they may provide.
When contacting the police try to remain calm and provide as much information as possible. Should they provide instructions make sure you follow them exactly as described as they may help protect you in the long run.

4) Do not admit fault. Do not blame the other driver even it is completely their fault. Avoid arguments at all costs.
Arguments can drastically escalate a situation. The goal after a car accident is to remain calm and to make sure everyone is ok.

5) Collect the name, address, and contact info of any and all witnesses.
When it comes time to report to your insurance company or appear in court you may be asked if there were any witnesses. Should you collect their contact information you won’t have to worry about locating the witnesses after the event.

6) Do not talk to anyone about the accident except for the safety officials (Police, Ambulance, Firefighters, etc.)
It is very important to watch what you say and who you say it to after a car accident. Be sure to only express details about the car accident with safety officials.

7) Do not make a false settlement, or lie to avoid contacting the police or insurance company.
To ensure the car accident is handled appropriately it is extremely important to make sure the police and insurance company know exactly what happened.

8) The police will take your report of the accident, it is essential that you provide as many details as possible to the officer.
While you are still at the scene of the car accident the memories will most likely still be fresh in your head. Be sure to follow any instructions the police officer may provide.

9) Double check to make sure the police report contains the following:
• Name(s) of those involved
• Address(s) of those involved
• Time
• Phone number(s) of those involved
• Make of vehicle(s) involved
• License number(s) of the other driver(s) and all passengers.

Do you have any dents, dings, or damage to your vehicle? Give the Bertera Collision Repair Center a call and they can get your vehicle spruced up in no time! Click here for more information.

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COLLISION REPAIR CENTER blue

Is your vehicle suffering from body damage? Interested in a different color for your car? All these questions and more can be answered at the Bertera Collision Repair Center! Located at 160 Westfield St. in West Springfield. The Bertera Collision Repair Center is the first and last place you should visit for any bodywork, whether it is a dent, ding, or serious accident damage our experienced and certified technicians will provide the best quality repairs, paint jobs, and body work in the area.
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Here at the Bertera Collision Repair Center we offer:

1

• 24 hour towing available
• Free written estimates with no appointment necessary
• Licensed appraisers on-site to help with your insurance needs
• Glass Replacement
• Paintless Dent Removal

• Paint Protection Film
• Perfect color matching
• Rental cars available
• Factory trained and certified technicians
2

• Complete suspension and alignment service
• Genesis Laser Measuring System for frames and unibody
• Lifetime warranty (ask for details)
• Mechanical services such as brakes, tires, exhaust (A.S.E. Certfied)
• Wheel Repair
• Frame Straightening

 

If you are interested in vehicle body work please click here view more information about the Bertera Collision Repair Center.

Bertera Advantage

At long last the Bertera Advantage has arrived! Purchasing a new or used vehicle has never been this easy and convenient. Check out some of these great perks:
$500 Lowest Price Guarantee
We will deliver your new vehicle to your home or work place up to 75 miles from the dealership.
Bertera’s Exclusive Tires For Life programInterest as low as 0% on select new models for a limited term (See dealer for details)
Free service loaner program
Special Saturday service hours

What’s the Tires For Life program?
It’s exactly what it sounds like! Once all four tires reach a tread depth below 3/32nd we will cover the cost up to $150 per tire! Be sure to talk to your service advisor about proper tire maintenance and extending the life of your tires.
Tires 4 life
How do I qualify?
To qualify for the Tires For Life program you must purchase a new or used vehicle from any of our Bertera Auto Group Dealerships. To maintain your Tires For Life membership you must perform all of your scheduled maintenance at any of our Bertera Auto Group service locations.
What’s the catch?
There isn’t one! The Bertera Advantage has NO hidden charges, NO fake pricing, and absolutely NO inflated costs! Speed rated tires do not qualify for the Tires For Life program due to their significantly shorter life span.

Free Service Loaner Program
Missing work to get your vehicle fixed is unacceptable in today’s day and age. Here at Bertera we understand this fact and that’s why we offer a free service loaner or our Complimentary Shuttle Service program to our customers. Keeping your vehicle in tip top shape while giving you the tools needed to get to your next destination is what the Free Service Loaner Program is all about! Feel free to contact your service advisor for more information.

Bertera Competitive Pricing
We’re always scoping out our competitors pricing to ensure that we can offer you the best deal on your new or used Dodge, Jeep, Chrysler, Ram truck, Chevrolet, and Subaru. Get as low as 0% interest on select new models for a limited term (please contact us for details).

_2016 car seat checkpoint Feb

February 7th marked our second official car seat checkpoint of 2016! We had a great time and a whole lot of people interested in having their car seats inspected. We offer this service once a month to anyone interested for free! If you are interested in participating please click here. The cars started rolling in at one o’clock on the dot and everyone was eager to get started. We begin our inspections by pulling the vehicle into our service bay and inspecting the outside of the vehicle. Once the vehicle inspection has been completed we take the age and size of the children before deciding which type of car seats should be installed. For more information on different types of car seats please click here. After the car seat has been selected we map out the best possible place to install the seats. Next, the children’s guardians watch and install the car seat under the watchful eye of our certified instructors. Finally, we make sure the children’s guardians can both install and uninstall the car seat.

If you are interested in volunteering or participating in one of our next checkpoint please click here for more information. To find an inspection station near you please click here

Be sure to check out some of our favorite moments from our last checkpoint below!

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